This guide explains how billing and financial processes operate for Radix TLDs on Tucows Registry Services. It covers transaction-time billing, monthly invoice generation, separate Radix invoicing, account balance visibility, payment methods, and how grace-period refunds are handled. It also clarifies rebate responsibility before and after the transition, identifies which historical data does not migrate to Tucows Registry Services, and outlines recommended steps for retaining invoices and transaction records.
Q: Will Radix billing be separate from other TLD billing?
A: Yes, there is separate invoicing for Radix, and invoices include only Radix product transactions (non‑Radix TLD transactions are excluded from those invoices).
Q: When are Radix invoices issued?
A: A monthly invoice is issued on the 15th of each month (or next business day, ET) covering billable transactions from the previous month.
Q: How does transaction billing work on Tucows Registry Services for most domain actions?
A: Most domain transactions are billed at the time the transaction occurs. If a domain is deleted within an applicable grace period, the transaction fee is automatically refunded at the time of deletion.
Q: Which transactions follow the “bill now / refund if deleted in grace” model?
A: The guide lists standard transaction types such as creates, renews, and transfers.
Q: Are autorenew transactions billed the same way as standard transactions?
A: No, autorenew transactions follow standard autorenew billing rules (not the immediate charge/refund model).
Q: Where can we see our current account balance?
A: In the Registrar Console, your account balance is visible in the top banner, the Account Balance section on the dashboard, and the Transaction History section.
Q: Are there new bank details for Radix payments?
A: Yes, the transition guide provides new bank details for Radix payments, and it also notes credit card payments will be accepted on Tucows Registry Services after transition. (For accuracy, use the details shown on the invoice/transition guide rather than copying them from memory.)
Rebates and historical records
Q: Who handles rebates for transactions before vs after the transition?
A: Rebates for transactions processed on the current TSP are handled by the TSP, while rebates for transactions processed on TRS are handled by Tucows. The guide also instructs registrars to share any outstanding rebate details with Radix as soon as possible.
Q: Do we need to download anything before transition?
A: Yes, historical invoices/transactions will not migrate, so download and retain current TSP historical records you may need for future reference.
Transition-Specific Refund Handling
Q: Where will refunds be credited for domains that were in a grace period at the time of the March 17 transition?
A: Any refund resulting from the deletion of a domain name that was in a grace period at the time of the March 17 transition including, but not limited to, the Add Grace Period (AGP) or Renewal Grace Period (RGP) will be credited to your registrar account at the current Registry Service Provider (RSP), not at Tucows Registry Services (TRS), as the original fee was collected prior to the transition.
Additional Information
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