This guide walks through onboarding for Radix TLDs under Tucows Registry Services. It covers how to access the TRS Portal, submit an application, complete required contact details, execute registry agreements, and finalize submission. Whether you are a new registrar or adding Radix access to an existing TRS account, this guide explains each required step.
Q: How do we onboard for Radix under Tucows Registry Services?
A: Onboarding is completed through the Tucows Registry Services Portal.
Q: We already have a TRS Portal account for other Tucows TLDs—how do we get access?
A: Use the portal’s menu to submit an application for access.
Q: What do new registrars receive for onboarding?
A: New registrars receive an onboarding email that includes OTE credentials, certificates, and system access details.
Q: Does the onboarding link expire?
A: Yes, the onboarding link expires 30 days from the date it is sent (download your onboarding details before it expires).
Q: What is the Tucows Registry Services Portal URL?
A: Use portal.tucowsregistry.net.
Q: Is the portal the same thing as the Registrar Console?
A: No, the onboarding portal is different from the Registrar Console.
Q: What do we need before starting onboarding in the portal?
A: You need a valid registrar email address and an onboarding waiver fee code (provided in your Radix onboarding mailer; if needed, the guide indicates you can request a code via transition@radix.email).
Q: Is the onboarding waiver fee code case sensitive?
A: Yes, the waiver code is case sensitive and must be entered exactly.
Q: What contact roles are required in the portal application?
A: You must provide contact details for: Primary Contact, Billing Contact, Legal Contact, Administrative Contact, Abuse Contact.
Q: Who is allowed to sign the agreements in the portal?
A: Only a legally authorized representative should sign the registry-registrar agreements.
Q: I signed the agreements—why isn’t onboarding complete?
A: After signing, you must click Next to submit the agreements; signing alone does not complete the step.
Q: How do we actually submit the onboarding application?
A: Your application is not submitted until you click Submit Application. After submission, agreements go to review and you’ll receive an email with next steps once review is complete.
Q: Where can we check the status of our application?
A: Once all steps are completed and the RRA is signed, your application status appears on your dashboard.
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