This guide provides you with essential information on the National Internet Exchange of India (NIXI) transitioning to the Tucows Registry Services (TRS) platform. Please review all details carefully and contact Support with any further questions.
What is the date of the NIXI transition?
- Registry frozen from 15:30 UTC on May 28
- TRS begins its transition from 18:30 UTC on May 28
- Transition is expected to take up to 10 hours (starting from 18:30 UTC on May 28, 2025)
What is the expected duration of the transition?
The transition is expected to take up to 10 hours, and it’s scheduled to start at 18:30 UTC on May 28. This timeframe is subject to confirmation and may vary depending on operational conditions.
What happens during the transition period?
During the transition:
- Access to certain registry services may be temporarily unavailable.
- WHOIS will remain functional.
- DNS services will remain active and uninterrupted.
- No changes to domain objects (creates, updates, or deletes) will be permitted during this period.
- You will receive a notification once the transition is complete.
Temporary service limitations during the transition period.
Please note the following temporary limitations in effect until the transition is complete:
- Delayed Account Balance Updates: Online payments remain available; however, registrars may notice a delay before these payments are reflected in their account balances.
- Domain Search Temporarily Unavailable: The domain search functionality is currently disabled and will be restored following the completion of the transition to TRS.
We appreciate your patience and understanding during this transition period.
Will I receive communication before and after the transition?
Yes. You will receive:
- Pre-transition notice – including start time, expected impact, and support availability.
- Post-transition confirmation – once systems are live and fully operational.
What should I do to prepare?
- Avoid scheduling automated transactions (e.g., bulk renewals, transfers) during the transition window.
- Inform relevant internal teams (technical, support, billing) of potential downtime.
- Bookmark the support contact details below for real-time updates.
Who do I contact during the transition for assistance?
For any issues or questions, contact Support at:
- Tucows Registry Status Page
- Tucows Registry Knowledge Base
- Email: transitionsupport@nixi.in
- Phone: +91 (11) 64804710
- Support hours: 24/7
Will domain data or configurations be affected?
No. All domain data, DNS configurations, and registrar settings will remain intact. The transition will not impact your existing domain portfolio.
What if I experience issues after the transition?
Please contact Support immediately. We will prioritize post-transition issues to ensure business continuity.
Where can I find updates or transition-related documentation?
All transition updates and relevant documentation will be posted to the NIXI Knowledge Base and emailed directly to registrars.
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